The fine print, in plain English.

Because every packet is custom-built around the people on your list, we do not accept returns or exchanges. Once your monthly packet has been prepared and mailed, it cannot be refunded.

If something arrives damaged or the wrong card was included, please email us within seven days of delivery and we'll make it right.

All packets ship via USPS  within the United States. We drop packets at the post office by the 1st of each month.

Once a packet is with USPS, we are not responsible for lost, delayed, or mis-delivered packages. If your packet doesn't arrive within a reasonable window, please reach out and we'll do our best to help track it down — but we can't guarantee replacement of lost mail.

You are responsible for keeping your shipping address and every recipient address in your account accurate and up-to-date. We cannot refund or replace packets or individual cards that ship to an incorrect address entered by you.

If you catch an address mistake before the 15th of the month, log into your account and update it — your changes are used the next time we build a packet.

Subscriptions are billed on the 15th of every month, no matter your sign-up date. There is no proration and no double-billing.

You can cancel any time from your account. If the cards you've already received exceed what you've paid for on a per-card basis (packets run a month ahead of billing), a small reconciliation fee may apply at cancellation. We'll always show you the amount before you confirm.

We store the names, addresses, and dates you enter so we can build your packets. You can edit or remove any of it from your account at any time.

If you send us a list for free address book setup — a spreadsheet, PDF, or photos of a paper address book — those files are stored privately, used only to enter your addresses, and automatically deleted seven days after your setup is marked complete. That week is your window to compare the entries against your original. Please verify every address once setup is done; handwriting can be misread.

If you cancel, your account and address book stay available to you so you can come back without rebuilding your list. Want it gone sooner? Email us and we'll permanently delete your account, addresses, and any remaining files within seven days. Billing records are kept as long as the law requires for tax purposes.

We never delete your information on our own — it stays put unless you ask. If you'd rather it be gone, there's a "Request permanent deletion of my information" button in your account next to the cancel option. Every request is reviewed by a person: if you're also cancelling and a reconciliation fee applies for cards already mailed, we'll settle that with you by email first. Once confirmed, your address book, uploaded files, and login are permanently removed and can't be recovered. Billing records are kept as long as the law requires for tax purposes.

Love Posted is a small, family-run Christian company. We serve customers of all backgrounds and will never discriminate against anyone based on who they are.

At the same time, we reserve the right to decline specific card requests that don't align with our beliefs — for example, custom occasions added through the planner that celebrate content contrary to our Christian convictions. If a request can't be fulfilled, we'll reach out, remove that occasion from your plan, and it simply won't be included in your packet. Your subscription and every other card on your list continue as normal.

Questions about any of the above? Email love.posted.cards@gmail.com and we'll respond within a day.